Refund Policy
Clear rules about your money: when you're entitled to a refund, where it goes, how long it takes, and what to do if it hasn't arrived.
Last updated 16 October 2026
How a refund moves
- 1
Approved
Your cancellation is confirmed, or your return passes our check.
- 2
Started
We start the refund through Razorpay to your original payment method.
- 3
With your bank
Your bank processes it, usually within 5–7 business days.
- 4
Credited
The amount shows up in the same account, card or UPI ID you paid with.
When you get a refund
These are the situations in which your money comes back to you.
Cancelled before dispatch
Cancel any time before your order leaves our store and the full amount is refunded.
Return approved
Once a returned product passes our check under the Returns Policy, we refund what you paid for it.
We couldn't deliver
If a product runs out after you order, or your pin code can't be served, we cancel that item and refund it in full.
No replacement available
If an item arrived damaged or wrong and we can't send a replacement, you get a full refund instead.
How the money comes back
Refunds go back to the way you paid. There's no store wallet to spend it in.
UPI
Refunded toThe same UPI account
Usually takes5–7 business days
Debit or credit card
Refunded toThe same card
Usually takes5–7 business days
Net banking
Refunded toThe same bank account
Usually takes5–7 business days
Cash at our store
Refunded toCash or store credit, your choice
Usually takesAt the counter
| You paid with | Refunded to | Usually takes |
|---|---|---|
| UPI | The same UPI account | 5–7 business days |
| Debit or credit card | The same card | 5–7 business days |
| Net banking | The same bank account | 5–7 business days |
| Cash at our store | Cash or store credit, your choice | At the counter |
Online refunds are sent through Razorpay, the same secure gateway used at checkout. The number of days depends on your bank. Card refunds can take until your next statement to show up.
Cancelling an order
The earlier you tell us, the simpler it is.
- Before dispatch: call either store with your order number and we'll cancel it and refund the full amount.
- After dispatch: the order can no longer be cancelled. Once it's delivered, you can return eligible items under our Returns Policy.
- Orders with a flavour or size you no longer want can be changed instead of cancelled, as long as they haven't shipped.
How much is refunded
You get back what you actually paid. No hidden deductions.
- The refund equals the price you paid for the item, after any discount applied at checkout.
- On offer orders, such as Sunday Buy 1 Get 1 Free, returning part of the offer means the offer is recalculated before the refund.
- There's no delivery charge on orders right now, so there's nothing extra to refund or deduct for shipping.
- For a full order cancellation, every rupee you paid comes back.
Refund timeline
From approval to your account.
We start the refund as soon as a cancellation is confirmed or a return is approved, and confirm it by email or phone. From then on, the money is with your bank, which usually credits it within 5–7 business days.
Weekends and bank holidays don't count as business days, so a refund started on a Friday may take a little longer to appear.
Payment deducted, but no order?
This happens occasionally when a payment times out.
If money left your account but you didn't get an order confirmation, the payment wasn't completed on our side. Razorpay and your bank reverse such payments automatically, usually within 5–7 business days.
Not reversed after that? Send us the transaction ID or UPI reference and we'll trace it with Razorpay for you.
Refund not received yet?
Three quick checks before you call.
Check your statement
Refunds sometimes appear under a different name, such as Razorpay or the payment gateway, rather than Crown Holder.
Ask your bank
Give your bank the refund reference number we shared. They can trace exactly where the money is.
Still missing?
Call either store with your order number. We'll recheck the refund status and follow up until it's credited.
Still have a question?
Talk to a real person at our Sirsa stores. Share your order number and we'll take it from there.
Barnala Road, Sirsa
Opp. Grain Market, Barnala Road, Sirsa, Haryana 125055
+91 98765 4321110:00 AM – 9:00 PM, Everyday
Sadar Bazaar, Sirsa
Near Old Bus Stand, Sadar Bazaar, Sirsa, Haryana 125055
+91 98765 4321010:00 AM – 9:00 PM, Everyday