Returns Policy
Every product we sell is genuine and checked before it leaves our store. If something still isn't right when it reaches you, here's exactly what you can return, how long you have, and how to send it back.
Last updated 16 October 2026
How a return works
- 1
Tell us
Call or visit with your order number and photos, within the time limit.
- 2
We confirm
Our team checks the details and lets you know if the return is approved.
- 3
Hand it back
Drop it at a store, or hand it to our pickup or courier partner.
- 4
Sorted
Once it's inspected, you get a replacement or a refund.
Returns at a glance
Each situation has its own time limit, counted from the day of delivery.
Product arrived damaged, broken or leaking
Tell us within48 hours
What you getReplacement or full refund
Seal was opened or tampered with on arrival
Tell us within48 hours
What you getReplacement or full refund
Wrong product, flavour or size was sent
Tell us within48 hours
What you getCorrect product or full refund
An item from your order is missing
Tell us within48 hours
What you getMissing item or its refund
Sealed product you no longer want
Tell us within7 days
What you getExchange or refund
Accessory with a manufacturing fault
Tell us within7 days
What you getReplacement
| What happened | Tell us within | What you get |
|---|---|---|
| Product arrived damaged, broken or leaking | 48 hours | Replacement or full refund |
| Seal was opened or tampered with on arrival | 48 hours | Replacement or full refund |
| Wrong product, flavour or size was sent | 48 hours | Correct product or full refund |
| An item from your order is missing | 48 hours | Missing item or its refund |
| Sealed product you no longer want | 7 days | Exchange or refund |
| Accessory with a manufacturing fault | 7 days | Replacement |
For anything that arrives damaged, wrong or incomplete, the 48-hour limit applies, not the 7-day one. The sooner you tell us, the faster we can fix it.
Condition of returned items
We can only accept products we're able to check properly.
Please send items back the way they reached you, so our team can confirm the problem and, where possible, send them back to the brand.
- Original box, tub or pouch, with labels, batch number and expiry date clearly readable.
- Every item that came with it, including scoops, free samples, gifts and accessories.
- The invoice, or your order number for online orders.
- Photos of the outer parcel and the product for damaged, wrong or missing items. An unboxing video helps even more.
Supplements & nutrition
For your safety, opened consumables can't be resold, so the rules are stricter.
- Protein, creatine, pre-workout, vitamins, gummies and other consumables can be returned only if they're still sealed.
- An opened product can be returned only if it was defective, already expired on arrival, or not what you ordered.
- Taste and flavour preference, mixability, or a flavour that differs from another brand's aren't reasons for a return.
- Personal reactions such as allergies, acidity, stomach upset or headaches aren't covered either. Please read the label and check with your doctor before starting any supplement.
Accessories & gym gear
Shakers, bottles, belts, gloves and similar items.
Manufacturing fault
Report it within 7 days of delivery and we'll replace the item once we've checked it.
Wrong size or colour
Unused items with their tags and packaging can be exchanged for another size or colour within 7 days, subject to stock.
What we can't accept
These cases fall outside the returns policy.
- Opened or partly used consumables, except when we sent a faulty or wrong product.
- Damage caused by misuse, a fall after delivery, or storage that goes against the label (heat, moisture or direct sun).
- Products with missing, cut or altered labels, batch numbers or barcodes.
- Single items taken out of a combo or bundle. The whole combo has to come back together.
- Requests raised after the time limit for that situation has passed.
Offers & free items
How returns work on Sunday deals and other promotions.
When an order includes a free item, such as our Sunday Buy 1 Get 1 Free, the free pack has to come back along with the paid one. If only part of an offer order is returned, we recalculate the offer, and the refund reflects what you actually paid.
Some promotions come with their own terms, shown on the offer itself. Where they differ, the offer's terms apply.
How to start a return
Choose whichever is easiest for you.
Walk in to a store
Bring the product and invoice to Sadar Bazaar or Barnala Road. Most returns are checked on the spot.
Call either store
Share your order number and photos during store hours, and we'll guide you through the rest.
Pickup or courier
Inside Sirsa we'll collect it from you. For other cities we arrange a courier pickup where available, or tell you how to send it back.
No cost for our mistakes
If the product arrived damaged, defective or wrong, you won't pay anything to send it back.
After we receive it
A quick check, then a replacement or a refund.
Our team inspects the returned product and confirms the outcome with you by phone or email. Approved replacements are dispatched like a new order. If the same product is out of stock, you can choose another product or a full refund.
Refund methods and timelines are explained in our Refund Policy.
Still have a question?
Talk to a real person at our Sirsa stores. Share your order number and we'll take it from there.
Barnala Road, Sirsa
Opp. Grain Market, Barnala Road, Sirsa, Haryana 125055
+91 98765 4321110:00 AM – 9:00 PM, Everyday
Sadar Bazaar, Sirsa
Near Old Bus Stand, Sadar Bazaar, Sirsa, Haryana 125055
+91 98765 4321010:00 AM – 9:00 PM, Everyday